Symbol MSP Mobility Software to manage mobile devices, mobile applications and wireless infrastructure from single point of control, manage your enterprise mobility solutions with anywhere, anytime end-to-end visibility and control of all of your mobile devices from a single office or many locations around the world

SYMBOL

Symbol MSP Mobility Software

Manage mobile devices, mobile applications and wireless infrastructure from a single point of control
Simplify and reduce the costs of managing your enterprise mobility solution with anywhere, anytime end-to-end visibility and control of all your mobile devices, mobile applications and wireless infrastructure. This scalable solution is ideal for any size environment — from a single corporate office or many locations around the world, and from hundreds to thousands of handheld computers, bar code scanners, wireless switches, access points and other mobile devices. And this single management system provides the flexibility to support your heterogeneous enterprise mobility solution — a single management system that supports all Symbol wireless infrastructure and mobile devices and Windows CE- and Pocket PC-based mobile devices.

Powerful single point of control for your entire enterprise mobility solution
Easily manage your entire enterprise mobility solution with an unprecedented single point control for your mobile devices, mobile applications and wireless network infrastructure. An intuitive Web-based interface provides convenient and flexible anywhere, anytime management. And a comprehensive set of features enables full lifecycle management, allowing you to easily deploy, monitor, track and transition all your devices — from mobile computers and bar code scanners to access points, wireless switches and access ports.

Rapid deployment tools
Out-of-the-box staging and deployment of new devices is fast and easy with Symbol MSP. Mobile computers and wireless infrastructure are automatically discovered and categorized. Automated templates enable instant configuration and launching of devices, complete with the appropriate software. Initial deployment time for thousands of devices is reduced from months to minutes. Ongoing provisioning of mobile devices and network infrastructure with software updates (including operating system, firmware and applications) is reduced from weeks to minutes.

Day-to-day management tools
Quickly and easily identify, resolve and prevent hardware and software issues across your entire mobility solution with comprehensive fault management features and end-to-end real-time monitoring capabilities. Peak performance of mobile computers, applications and wireless infrastructure is easily achieved through visibility of many metrics, including: mobile device battery, CPU and memory usage; application performance; and network throughput. Protect your data and wireless network from unauthorized access through robust authentication and encryption mechanisms — and the ability to quickly terminate rights for lost or stolen devices. A wide variety of reports provide robust accounting that simplifies asset management and provides a full ‘who-what- when-and-where’ audit trail of management tasks. And Symbol MSP easily integrates with your current Enterprise Manager.

Remote end-user support capability
Symbol MSP’s Remote Control feature provides the information you need to quickly and easily resolve end-user issues with malfunctioning devices and wireless applications as well as wireless network connectivity. Complete visibility into devices and applications enables your support center to rapidly troubleshoot problems, minimizing workforce downtime — and increasing productivity. And training your remote end-users is simple and cost-effective with the ability to literally control the device.

Symbol MSP solution components
The major components of Symbol MSP are:

Symbol MSP Appliance
Available in two versions, the Symbol MSP Server is a pre-configured rack mount appliance that is up and running in minutes. Symbol MSP Lite supports up to 2,000 mobile devices and Symbol MSP Enterprise supports up to 5,000 mobile devices. Symbol MSP Servers can be used individually or in combination to manage very large distributed environments.

Symbol MSP Console
A Web-based user interface that provides anywhere, anytime management of your entire enterprise mobility solution.

Symbol MSP Agents
Resident on mobile devices, these software agents collect a wide variety of monitoring information from your mobile devices and wireless infrastructure, such as battery level, network statistics, CPU utilization and configuration information.

Enterprise scalability
From hundreds to thousands of devices, Symbol MSP provides a scalable platform that streamlines management. IT staff productivity is increased. Downtime of your mobile devices and wireless network is reduced. And your operational costs — and overall total cost of ownership (TCO)— are reduced.

Services for a more successful mobility solution
Symbol offers a full suite of services, delivered through a four-phase methodology that includes complete planning and assessment, analysis and design, mobility implementation and ongoing support for the seamless deployment, management and continued support of your mobility solution.

Symbol MSP Business Challenges and Solutions

The daunting task of deploying the hundreds or thousands of devices required to support your enterprise is time consuming, very costly and complicated further by the fact that you have multiple office locations.
Symbol MSP’s powerful templates enable your administrators to quickly configure and deploy any number of devices, remotely and cost effectively, wherever they are located. Thousands of devices can be deployed in minutes instead of months, dramatically reducing the time and costs associated with initial and ongoing device deployment.

Keeping software updated on mobile devices requires your administrators to physically locate and connect the devices to a PC. Not only is this an extremely time consuming and costly task, it also impacts user productivity while devices are being updated.
Symbol MSP delivers the power to remotely and automatically manage the applications, operating systems and firmware on your mobile devices, regardless of location. Updates that took weeks now take minutes, dramatically reducing the time and cost associated with ongoing software management.

You need to be able to support your end users and troubleshoot mobile device issues faster and more cost-effectively.
Symbol MSP provides remote real-time visibility into a wide variety of mobile device metrics, enabling IT staff to quickly and easily identify and resolve end-user mobile device issues. IT staff time required for support is minimized — along with your support costs.

Your wireless infrastructure is not easy to manage or control; issues are not visible in real time, often developing into major problems that impact performance. Deploying security is complex and costly. And your wireless LAN performance is not consistent or optimal, affecting network availability — and employee productivity.
Symbol MSP provides a single point of control for your entire wireless LAN infrastructure — whether you have one or many locations. Instant notification of network issues allows timely resolution before performance is impacted. Robust authentication and encryption security mechanisms can be quickly and easily deployed throughout your organization. And visibility into wireless network infrastructure metrics provides the information you need to keep your wireless LAN operating at peak performance, with maximum uptime.

Symbol MSP Features and Benefits

Centralized management for enterprise mobility solutions: single Web-based interface for mobile devices, wireless infrastructure and mobile applications
Powerful anytime, anywhere single point of control dramatically simplifies deployment, management and support; reduces operational costs and TCO

Full support for Symbol wireless network infrastructure: wireless switches and access ports; access points
Simplifies and centralizes control and management of combination first and second-generation WLAN networks

Broad mobile device support: expanded Symbol and non-Symbol devices, including: Pocket PC, Palm, Windows CE, CE .NET, Windows 2000/XP/NT
Provides simplified management for enterprise mobility solutions that include Symbol and non-Symbol devices

Push and pull deployment capability: flexible, dual-mode software provisioning
Fast, simple and cost-effective remote updating of mobile devices from a single centralized location

Security: authentication support: Kerberos, EAP-TLS, PEAP; encryption
Scheduling of software updates at optimal times for remote locations with slow WAN connections

Support: WEP, WPA-PSK(TKIP); lockdown of lost devices
Enterprise-level security protects data and network from unauthorized access

Scalability: two form factors — MSP Lite (up to 2,000 devices); MSP Enterprise (up to 5,000 devices)
Deployed separately or in combination for complete flexibility and scalability

Extensive reporting: out-of-the-box management reports plus custom report design
Complete flexibility to monitor by device type, site and advanced analytics

Symbol MSP Specifications*

Physical Characteristics

Rack Units
MSP Server - Enterprise: 2
MSP Server- Lite: 1

Dimensions
MSP Server - Enterprise: 3.36" H x 17.5" W x 27.48" D (85.4mm H x 443.6mm W x 698mm D
MSP Server- Lite: 1.69" H x 17.32" W x 25.98" D (43mm H x 440mm W x 660mm D)

Weight
MSP Server - Enterprise: 62lbs (28.12kg)
MSP Server- Lite: 28lbs (12.7kg)

Electrical

Heat Emissions
MSP Server - Enterprise: 2200 Btu/hour: 645.2 watts
MSP Server- Lite: 1195 Btu/hour; 350 watts

Sound Emissions
MSP Server - Enterprise: 48 dBa
MSP Server- Lite: 48 dBa

Voltage
MSP Server - Enterprise: 90-137 AC; 180-265 AC
MSP Server- Lite: 100-127 AC; 200-240 AC

Power
MSP Server - Enterprise: 514 W
MSP Server- Lite: 331 W

Power Supply
MSP Server - Enterprise: Redundant hot-swap
MSP Server- Lite: Single

Fans
MSP Server - Enterprise: 8 Redundant hot-swap
MSP Server- Lite: 8

Performance Characteristics

Max. Mobile Units Supported**
MSP Server - Enterprise: 5,000
MSP Server- Lite: 2,000

Max. Remote Sites
MSP Server - Enterprise: 5,000
MSP Server- Lite: 2,000

CPU
MSP Server - Enterprise: Two 2.8 GHz Intel® Xeon™
MSP Server- Lite: One 2.8 GHz Intel® Xeon™

Processor
MSP Server - Enterprise: 2.8Ghz Intel®
MSP Server- Lite: Xeon™

Memory
MSP Server - Enterprise: 2GB SDRAM
MSP Server- Lite: 1 GB SDRAM

Hard Drive
MSP Server - Enterprise: Dual mirrored 73.4 Ultra320 SCSI (RAID 1)
MSP Server- Lite: Dual mirrored 36.4 GB Ultra320 SCSI (RAID 1)

Ethernet Ports
Dual Gigabit 10/100/1000

Software Environment

Operating System
Debian Linux 3.1 (kernel version 2.4)

Standards
SOA (Service Oriented Architecture), Java, XML, Web Services, J2EE

Protocols
SNMP, WNMP, HTTP, HTTPS, FTP, TFTP, SSL, SSH, DHCP

Wireless Authentication
Kerberos, EAP-TLS, PEAP

Wireless Encryption
40bit WEP, 128bit WEP, WPA-PSK (TKIP)

User Interface
Web browers based (XHTML 1.0, CSS 2.1, Javascript), Portal user interface (JSR 168)

Regulatory

RMI/RFI
FCC Part 15 Class A, ICES-003 Class A, EU EMC Directive 89/336/EEC Class A, UK NS/G/1234/J/100003 approval, Australia Class A, New Zealand Class A, Taiwan Class A, China Class A, Japan VCCI

*Product specifications apply to MSP v2.0.1 or later.
**Exact number of devices supported will vary based on collection profile and network environment.

Symbol MSP Mobility Software Pricing:

Part # Description List Price
Call for Discounts!

ADV-MSPAGTEL-10 1 yr. Mob. appliance support MSP; agent $7

ADV-MSPLTEHW-10 1yr appliance support- Lite MSP; ADV $2,625

COM-MSP-MUA MSP commission: mobile utility agents $104

COM-MSP-SVR MSP COMMISSION SVR:Plan/Desn/Setup/Train $47,500

MSP-ENTERPRSE-HW-WW MSP Enterprise Server w/200 L3 licenses ***Cert Req*** $29,150

MSP-L2AGNT-SW-1 Mobile Device level 2 license MSP $55

MSP-LITE-HW-WW MSP Lite server w/50 licenses ***Cert Req*** $10,500

MSP-NELIC-SW-1 MSP Network Element license 1 user **Cert Req** $88

MSP-NELIC-SW-101 MSP Network Element license 101-500 users $86

STD-MSPLTEHW-10 MSP Lite Support pkg 1 yr inc. support for 50 licenses $1,890

Call 800-446-1991 or 513-984-2101 for the RACO Discount Price!

Specifications and pricing subject to change without notice.

Part No. MSP Printed in USA 08/05 © Copyright 2005 Symbol Technologies, Inc. All rights reserved. Symbol is an ISO 9001 and ISO 9002 UKAS, RVC, and RAB Registered company, as scope definitions apply. Specifications are subject to change without notice. Symbol® is a registered trademark of Symbol Technologies, Inc. All other trademarks and service marks are proprietary to their respective owners. For system, product or services availability and specific information within your country, please contact your local Symbol Technologies office or Business Partner.

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